Virus & malware removal
Full cleanup, browser rescue, and security hardening so it doesn't come back.
$129 flat
01For your home
The stuff the big-box squad does.
Done at your kitchen table.
On-site computer repair across San Jose and the South Bay, plus remote help for everyone else. No counters, no drop-offs, no "3 to 5 business days." We come to you, fix it in front of you, and explain it in English.
Tune-up & speed-up
Startup cleanup, updates, junk removal, health report. Old machines feel new again.
$79 flat
Data backup & transfer
Photos, documents, everything moved safely to a new machine or backup drive. Up to 1TB.
$99 flat
Data recovery
Deleted files, dead drives. Free evaluation, and lab escalation is no-data-no-fee.
from $149
New computer setup
Unboxed, updated, migrated, printers connected, old machine wiped for donation.
$89 flat
Home Wi-Fi & mesh
Dead zones gone. Mesh design, install, and every device reconnected before we leave.
from $129
Upgrades: SSD, RAM, GPU
The single best money-per-speed upgrade there is. We supply or install your parts.
$89 labor + parts
Remote quick fix
Screen-share session for the small stuff. Credits toward a visit if we can't crack it.
$59 / 30 min
02For your business
IT that shows up.
Small business IT support for shops, restaurants, offices and warehouses. We build the boring stuff that never goes down, and we answer the phone when it does.
Security cameras
PoE camera systems with local NVR recording you actually own. No monthly cloud ransom.
4-cam systems from $899 installed
Racks & structured cabling
Clean racks, labeled runs, tested drops. The wiring closet you're not embarrassed by.
drops from $149 · racks quoted
Business Wi-Fi & networking
Site survey, business-grade access points, guest network kept away from your registers.
from $399
POS systems
Point-of-sale installed, networked, backed up, and staff walked through it. Square, Clover, Toast and friends.
installs from $499
Custom PCs & workstations
Editing rigs, CAD boxes, front-desk fleets. Built, burned in, and warrantied.
build fee from $199 + parts
Managed support & consulting
Monthly care for your machines and network, or a one-time straight-answer consultation. First site walk is free.
from $299/mo · consults $125/hr
We install and support
UniFi · Omada · Square · Clover · Toast · Reolink · Synology · Proxmox · Windows · macOS · Linux
03How it works
Three steps. No mysteries.
- 1
Tell us what's broken
Two-minute booking form, or call. Plain English is the official language here.
- 2
We show up
Same-week, often next-day. We diagnose on-site and quote a flat rate before touching anything.
- 3
Fixed, or you don't pay
You approve the flat rate, we fix it, and it's covered by a 30-day guarantee.
04Pricing
Flat rates. On-site. No surprises.
Here's how our flat rates stack up against the big-box store's published prices. Ours include coming to you.
Service
Big-box store
South Bay Wired
Virus & malware removal
$149.99
$129 on-site
Diagnostic
$99.99, non-refundable
$79, credited to your repair
Data backup / transfer
$99.99 + in-home fees
$99 flat, at your place
Tune-up
$49.99 in-store
$79 on-site, full report
Remote support
Membership required
$59 / 30 min, no membership
Prepay online (secure card checkout) to lock your slot, or just book and pay when the job's done. Prepayments are fully refundable until the work starts. Big-box prices are their published 2026 service rates and can change.
05Why us
Small on purpose.
Owner-operated
The person who answers the phone is the person who shows up with the toolbag. No dispatch queue, no ticket number, no "let me escalate that."
Flat rate, quoted first
You approve a fixed price before any work starts. Diagnostics credit toward the repair. The quote is the bill, every time.
Fixed means fixed
Every repair carries a 30-day guarantee. Same problem comes back, we come back free. If we can't fix it, you don't pay for the repair.
06FAQ
Fair questions.
Do you really come to me?
Yes. Homes and businesses across the South Bay: San Jose, Santa Clara, Sunnyvale, Cupertino, Campbell, Mountain View, Milpitas, Los Gatos, Saratoga and Palo Alto. And if you're anywhere else, remote sessions handle most software problems just fine.
How fast can you get here?
Usually within the week, often next-day. Business-down emergencies jump the line, call us.
What if you can't fix it?
Then you don't pay for the repair. Diagnostics are credited toward the fix, and every repair carries a 30-day guarantee: same problem comes back, so do we, free.
How do I pay?
Card (secure Stripe checkout, online or on-site), and invoicing for business accounts. No cash needed, no memberships, ever.
Is my data safe with you?
Your data never leaves your premises unless you ask for an off-site backup. We work in front of you, and we'll show you what we did and why.
Can you beat a written quote?
Bring it. If it's a like-for-like job in our service area, we'll tell you honestly whether we can beat it or whether their quote is actually good.
07Book a visit
Tell us what's up.
Two minutes, no account, no spam. We reply the same business day to confirm a time and a flat rate. Prefer talking? Call or text (408) 273-7816.
- Same-day reply
- Flat rate quoted before work starts
- 30-day fix guarantee